BOOKING POLICY
Cancellations & Rescheduling
Notice Period: We require a minimum of 24 hours’ notice for cancellations or rescheduling of appointments. This allows us to offer time slots to other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment will incur a $50 +GST cancellation fee that is required to be paid before booking future appointments. If service is less than $50, the cancellation fee with then be 50%.
Notifications: You can text or call 204-731-0109 or message us on Facebook or Instagram to let us know you are unable to make it. The time that we receive the messages/calls will be considered.
Rescheduling: You can contact us or log into your Ovatu account and manage all future appointments prior to the 24 hours.
*We understand that sometimes that things come up and there are emergencies or illnesses. These fees are in place to protect our small business when these things happen.
Late or missed Appointments
Grace Period: We allow a 15-minute grace period. After 15 minutes, the appointment will need to be rescheduled and the late cancellation fee will be applied to your next appointment.
Notifications: Please call or text 204-731-0109, or message us on Instagram or Facebook to inform us that you will be late.
No-Show Policy: Clients who miss their appointments without notice will be charged 100% of the scheduled service cost.
Repeat No-Shows: After the first no-show, prepayment will be required for any future appointments to be secured. This payment will be non-refundable if you chose to no-show again. After a third no-show, you no longer will be able to book appointments with us.
Payments & Refunds
Accepted Methods: E-transfer or cash only. Payment is due at the time of service.
Deposits: For certain services during certain peak times, a deposit may be required to secure an appointment. Deposits are non-refundable if the appointment is cancelled with less than 24 hours’ notice.
Refunds: All sales for services are final. If there are any issues with the service received, please contact the salon within 48 hours for resolution.
*We will always make sure that any issues are resolved as soon as you contact us with the concern. Do not hesitate to reach out as our main goal is for you to walk away happy and confident in us and our work.
Guest Policies
Guest Policy: Clients are welcome to bring one guest to their appointment. However, if you are bringing a child, please note that they will not be our responsibility. We are working on a schedule and need to do our best to stick to that schedule.
Behaviour: We do not tolerate harassment, disrespectful behaviour or vulgar language used towards any employee or other client in the salon or online. Any type of this behaviour will result in you being asked to leave the salon, and/or no longer being able to book any future services. Please treat our staff and clients with kindness and respect.
Lost or Stolen: We are not responsible for lost or stolen items. However, we will help to the best of our abilities.